Return Policy

We want you to be satisfied with your purchase. Please review the following return policy before placing your order.

Returns for Defective, Damaged, or Incorrect Items

For customers outside the European Union, we only accept returns for items that are defective, damaged during transit, or incorrectly sent.

We do not accept returns for change of mind, personal preference, ordering the wrong size or color, or simply deciding that you no longer want the item.

To be eligible for a return due to a defect, damage, or incorrect item, please contact us at service@starioglobal.com within 5 days of receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the defect, damage, or incorrect item

We will review your request and let you know whether the return is approved. Please do not send any item back before receiving return instructions from us. Unauthorized returns may not be accepted.

If your return is approved because the item is defective, damaged, or incorrect, we will provide return instructions. Where applicable, we will provide a return shipping label or reimburse reasonable return shipping costs.

European Union Customers – Right of Withdrawal

If you are a consumer located in the European Union, you have a legal right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

This means that EU customers may return an item simply because they have changed their mind, even though change-of-mind returns are not accepted for customers outside the European Union.

To exercise your right of withdrawal, please contact us at service@starioglobal.com within the applicable 14-day period.

The item should be returned without undue delay and, where applicable, within 14 days after you notify us of your decision to withdraw.

For a change-of-mind return under the EU right of withdrawal:

  • You are responsible for the direct cost of returning the item, unless applicable law requires otherwise.
  • The item should be returned in a condition that allows us to assess its nature, characteristics, and functioning.
  • We may withhold the refund until we have received the returned item or you have provided evidence that the item has been sent back, whichever occurs first.
  • Once the applicable conditions are met, we will process the refund in accordance with applicable EU consumer protection laws.
  • We will generally refund the standard delivery cost originally paid for the order. Any additional cost resulting from your choice of a more expensive delivery method will not be refunded.

This section does not affect any mandatory consumer rights that apply under the laws of your country.

Damages and Issues

Please inspect your order promptly after receiving it.

If your item is defective, damaged, or you received the wrong item, please contact us at service@starioglobal.com within 5 days of delivery and provide photos or videos showing the issue.

We will evaluate the issue and, where appropriate, offer a replacement, repair, refund, or other appropriate resolution.

For customers in jurisdictions where mandatory consumer protection or statutory warranty rights apply, those rights are not limited by this policy.

Non-Returnable Situations

Except where a return is required by applicable law, we do not accept returns for:

  • Change of mind
  • Personal preference
  • Ordering the wrong size, color, style, or quantity
  • No longer wanting the item
  • Items that have been used, worn, altered, or damaged after delivery
  • Items returned without prior approval from us

Certain products may also be excluded from the right of withdrawal where permitted by applicable law, including certain personalized or made-to-order products, perishable goods, and sealed goods that cannot be returned for health or hygiene reasons after being opened.

Exchanges

We do not generally offer direct exchanges.

If you are eligible for a return and would like a different item, you may return the original item in accordance with this Return Policy and place a new order for the replacement item.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

For returns due to defective, damaged, or incorrect items, any refund will be processed in accordance with applicable law and the circumstances of the return.

For EU customers exercising the statutory right of withdrawal, refunds will be processed in accordance with applicable EU consumer protection laws. Where permitted by law, we may wait until the returned goods have been received or evidence of shipment has been provided before issuing the refund.

Refunds will be issued to the original payment method unless otherwise required or permitted by applicable law.

Please allow additional time for your bank or payment provider to process and post the refund.

If you have any questions about returns or refunds, please contact us at service@starioglobal.com.